Refund policy

Last updated: 05/02/2026

Thank you for shopping with REGIMES.

If you are looking to return your order, please go to your return portal. Refunds are processed to the original payment method once the returned items are received and inspected.

Below you will find information about our shipping, delivery, and returns process.

---

RETURNS

We hope you love your REGIMES order.
However, if you change your mind, you may request a return subject to the conditions below.

Change-of-mind returns (14-day)

Under UK consumer law, you have the right to return your order within 14 days of receiving it.

Because our products include skincare and cosmetic items, returns are only accepted where:

• The full box and all products are unused, unopened, and in their original sealed packaging

• Items are intact and in resellable condition

For hygiene and safety reasons, opened or used beauty products cannot be returned unless faulty.

Customers are responsible for return shipping costs unless the item is faulty or incorrect.

---

FAULTY, DAMAGED, OR INCORRECT ITEMS

If your order arrives damaged, faulty, or incorrect, please contact us within 48 hours of delivery at:

hello@regimes.uk

We may request photographs to help resolve the issue quickly.

Where a fault is confirmed, we will offer an appropriate replacement, repair, or refund in line with your rights under the Consumer Rights Act 2015.

---

REFUND TIMING

Please allow:

• Up to 14 days for us to receive and inspect the return

• 5–10 working days for your bank or payment provider to process the refund

---

CONTACT

For any shipping or returns questions, contact:

hello@regimes.uk
London, United Kingdom