Privacy policy

Last updated: 05/02/2026

REGIMES (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit or make a purchase from www.regimes.uk (the “Site”).

1. WHO WE ARE

REGIMES is a UK-based beauty brand providing curated skincare routine beauty boxes in collaboration with trusted creators and cosmetic brands.

If you have any questions about this policy or your personal data, you can contact us at:
Email: hello@regimes.uk
Location: 1-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ


2. PERSONAL DATA WE COLLECT

When you visit the Site, place an order, or interact with us, we may collect:

Information you provide directly

  • Name

  • Billing and shipping address

  • Email address

  • Phone number

  • Order details and purchase history

  • Messages or enquiries sent to us

  • Marketing preferences

Payment information

Payments are processed securely by third-party providers (such as Shopify Payments, Stripe, or PayPal). We do not store full card details.

Automatically collected information

  • IP address

  • Browser and device type

  • Pages viewed and interactions

  • Cookies and tracking technologies

  • Analytics and advertising identifiers

3. HOW WE USE YOUR DATA

We use personal data to:

  • Process, fulfil, and deliver your orders

  • Provide customer service and respond to enquiries

  • Send order confirmations, delivery updates, and service communications

  • Send marketing emails or messages only where you have opted in

  • Improve our products, website, and customer experience

  • Analyse performance, advertising, and user behaviour

  • Prevent fraud or misuse of our services

  • Comply with legal, tax, and regulatory obligations

4. LEGAL BASES FOR PROCESSING (UK GDPR)

We rely on the following lawful bases:

  • Contract – to process and deliver your order

  • Legal obligation – for accounting, tax, and compliance requirements

  • Legitimate interests – to operate, improve, and secure our business

  • Consent – for marketing communications and non-essential cookies

You may withdraw consent at any time.

5. SHARING YOUR INFORMATION

We only share personal data where necessary and with trusted partners who must protect it.

Service providers

These may include:

  • Shopify – website hosting and order processing

  • Payment processors (e.g., Shopify Payments, Stripe, PayPal)

  • Delivery couriers and fulfilment partners (3PL)

  • Email and CRM platforms (e.g., Klaviyo)

  • Analytics and advertising providers (e.g., Google, Meta, TikTok)

Collaboration brands included in REGIMES boxes

Because REGIMES partners with skincare and beauty brands featured in our curated boxes:

  • We may share aggregated, anonymised, or non-identifiable insights
    (such as sales performance, product popularity, or general customer feedback).

  • We do not sell personal data.

  • We will only share identifiable personal information with a partner brand
    where this is:

    • necessary to deliver a specific promotion, competition, or warranty, and

    • clearly disclosed to you at the time, or

    • done with your explicit consent.

Legal requirements

We may disclose information if required to:

  • comply with law or regulation

  • respond to legal requests

  • protect our rights, customers, or business

6. INTERNATIONAL DATA TRANSFERS

Some partners may process data outside the UK.
Where this occurs, we ensure appropriate safeguards are in place in accordance with UK GDPR.

7. DATA RETENTION

We retain personal data only as long as necessary:

  • Order and financial records: up to 6 years for UK legal and tax obligations

  • Marketing data: until you unsubscribe or request deletion

  • Customer service communications: as reasonably required for support and records

8. YOUR RIGHTS

Under UK data protection law, you have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion

  • Object to or restrict certain processing

  • Withdraw consent for marketing at any time

  • Request transfer of your data

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any rights, contact: hello@regimes.uk

9. COOKIES AND TRACKING

We use cookies and similar technologies to:

  • Enable essential website functionality

  • Analyse traffic and performance

  • Support marketing, advertising, and retargeting

You can manage cookies via your browser settings or our cookie banner.

10. MARKETING COMMUNICATIONS

If you opt in, we may send:

  • Product launches

  • restock alerts

  • exclusive offers

  • REGIMES updates

You can unsubscribe at any time using the link in our emails or by contacting us.

11. CHANGES TO THIS POLICY

We may update this Privacy Policy occasionally to reflect legal, technical, or business changes.

The latest version will always appear on this page.