ABOUT US

Last updated: 05/02/2026

Thank you for shopping with REGIMES.

If you are looking to return your order, please go to your return portal. Refunds are processed to the original payment method once the returned items are received and inspected.

Below you will find information about our shipping, delivery, and returns process.

SHIPPING

UK delivery

All UK orders are shipped using Royal Mail Tracked 48.

  • Estimated delivery time: 2–3 working days after dispatch

  • Tracking details are provided once your order has been shipped

  • Delivery times are estimates and may vary during busy periods or due to circumstances outside our control

Orders are typically processed within FILL unless otherwise stated.

INTERNATIONAL DELIVERY

  • FILL

  • Customers are responsible for any customs duties, taxes, or import fees required by their country

  • REGIMES is not responsible for delays caused by customs clearance

RISK AND DELIVERY

Risk in the products passes to you once the order has been delivered to the address provided at checkout.

Please ensure your shipping details are correct before placing an order, as we may be unable to amend addresses after dispatch.

RETURNS

We hope you love your REGIMES order.
However, if you change your mind, you may request a return subject to the conditions below.

Change-of-mind returns (14-day)

Under UK consumer law, you have the right to return your order within 14 days of receiving it.

Because our products include skincare and cosmetic items, returns are only accepted where:

  • The full box and all products are unused, unopened, and in their original sealed packaging

  • Items are intact and in resellable condition

For hygiene and safety reasons, opened or used beauty products cannot be returned unless faulty.

Customers are responsible for return shipping costs unless the item is faulty or incorrect.

FAULTY, DAMAGED, OR INCORRECT ITEMS

If your order arrives damaged, faulty, or incorrect, please contact us within 48 hours of delivery at:

hello@regimes.uk

We may request photographs to help resolve the issue quickly.

Where a fault is confirmed, we will offer an appropriate replacement, repair, or refund in line with your rights under the Consumer Rights Act 2015.

REFUND TIMING

Please allow:

  • Up to 14 days for us to receive and inspect the return

  • 5–10 working days for your bank or payment provider to process the refund

CONTACT

For any shipping or returns questions, contact:

hello@regimes.uk
London, United Kingdom

MEET THE FOUNDER

My name is Adriana, I struggled with adult acne, and felt completely overwhelmed by the skincare market. With so many products to choose from, I ended up spending hundreds of pounds on skincare that didn’t work for me.

I have also always loved buying beauty boxes, but most are filled with random products that don’t work together. Usually, only one or two products caught my eye and the rest sat on my shelf or I would give them away.

I created REGIMES to give you beauty boxes with purpose. Each box features a curated and effective skincare regime designed to help you affordably discover what truly works for you and your skin.

THE DR ADEL REGIME

It all began in April 2025 with our first REGIMES box, created with dermatologist Dr Adel. This evening routine brought together a cleansing oil, exfoliant and retinol, alongside a moisturiser and body lotion. Designed to support skin renewal and long term skin health, it focused on getting the fundamentals right and showing how to use actives properly within a routine.

THE JAMES WELSH REGIME

Our next box was created with James Welsh, built around a complete morning routine. Featuring a targeted cleanser, toner, hydrating serum, barrier balm and SPF, it focused on actives combined with hydration and protection. A simple, consistent routine designed for everyday use.

THE ANDREW WHEATCROFT REGIME

This regime was curated by Andrew Wheatcroft and combined AM and PM steps into an effective, flexible routine. It included a gentle cleanser, targeted treatments such as retinal and azelaic acid, a hydrating serum, and a moisturiser/SPF. The evening focused on skin renewal, while the morning centred on hydration and daily protection, creating a balanced routine that could be used consistently for long term results.